RETURN+EXCHANGE

RETURNS OR EXCHANGE POLICY

Please email info@amatiaccessories.com for all return or exchange requests. Once our customer service team have reviewed and approved your request, we will send you a returns form and notify you of the next steps to take.

RETURN OR EXCHANGE REQUIREMENTS

AMATI Accessories wants to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on amatiaccessories.com, you are entitled to an exchange or a credit note, provided that the item is returned within 7 days of receipt and meets the following requirements:

  • Proof of purchase at amatiaccessories.com must be provided
  • All tags must be intact and attached
  • Items must be returned in original condition, unworn and unstained.
  • Simply email us and we'll get you set for your exchange.


Please be careful when trying on items and avoid getting makeup, tan and other marks on the product. All items are thoroughly inspected. If items clearly do not meet the requirements above, they will be returned back to the customer immediately.   

POSTAGE OF EXCHANGE

AMATI Accessories does not accept the responsibility of any customer being sent return or exchange packages; so, it is strongly advised that when shipping returns or exchanges, customers are hereby expected to ensure that their goods meet the above-required criteria. Otherwise, they should select a service that provides tracking. 

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by AMATI accessories.

DELIVERY ADDRESS

Please contact info@amatiaccessories.com for all return or exchange requests. Once our customer service has reviewed and approved your request, we will send you the next steps for you to return your items, including the returns address. 

REFUNDS

Whilst we take pride in our high-quality production process, sometimes things can go awry during manufacturing. Should this be the case, AMATI Accessories is happy to offer a full refund on the item. 

REFUND PAYMENTS

Refunds will be processed in the method as the original payment within 5 business days of AMATI Accessories receiving the return parcel. Notification will be automatically sent to the nominated email address at the time of this transaction. 

PLEASE NOTE: AMATI Accessories cannot be held accountable for banking institution processing timeframes. 

EXCHANGES OR REPLACEMENTS

AMATI Accessories offer exchanges and/or replacements that meet the required criteria for another size or item; subject to product availability. Coupon code for the website may be issued to the value of the return if the product is out of stock.
 

  • These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
  • A limit of 1 exchange per order applies unless product deemed faulty by AMATI Accessories in which case a refund will be issued.



SALE ITEMS
Please consider items marked as 'final sale' carefully as they are not eligible for refund, credit or exchange unless they are faulty and are returned within 7 days from the date the items were delivered.